Privacy Policy
Your information, handled with care.
Last updated: May 2026
At The Luxe Pitch, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and what rights you have over your data. It is written in plain language because we believe you deserve to understand exactly how your information is handled.
The Luxe Pitch is an Australian business based in Queensland. We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy and Other Legislation Amendment Act 2024. Even as our business grows, we hold ourselves to the standards set by this framework as a matter of good practice and genuine respect for our customers.
1. What Information We Collect
When you shop with us, sign up for our newsletter, or get in touch, we may collect the following types of information:
Information you give us directly
• Name and contact details (email address, phone number, postal address)
• Payment information - processed securely through our payment gateway; we do not store card details ourselves
• Order history and purchase preferences
• Messages or enquiries you send us
• Gift card recipient details if you choose to provide them
Information collected automatically
• Browser type, device information, and IP address
• Pages visited on our website, time spent, and referral source
• Cookies and similar technologies (see our Cookie section below)
Information from third parties
• If you engage with us through Instagram or other social platforms, we may receive basic profile information in accordance with those platforms' own privacy settings
2. How We Use Your Information
We only use your personal information for the purposes it was collected, or for closely related purposes you would reasonably expect. This includes:
• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Responding to your customer service enquiries
• Sending marketing communications if you have opted in (you can unsubscribe at any time)
• Improving our website, products, and overall customer experience
• Complying with our legal obligations
We do not sell your personal information to third parties. Ever.
3. Sharing Your Information
We share your information only where necessary to provide our services or meet legal obligations. This may include:
• Shipping and logistics partners (to deliver your order)
• Payment processors (to securely handle transactions)
• Email and marketing platforms (to send communications you have consented to)
• Website analytics providers (to understand how our site is used)
• Government or regulatory bodies, if required by law
All third-party providers we work with are carefully selected and required to handle your information securely.
4. Cookies
Our website uses cookies - small text files stored on your device - to improve your browsing experience, remember your preferences, and understand how visitors use our site. You can manage or disable cookies through your browser settings, though some features of our website may not function as intended if you do.
We use cookies for:
• Essential site functionality (shopping cart, checkout)
• Analytics (understanding traffic and user behaviour)
• Marketing (where you have consented to personalised advertising)
5. Data Storage and Security
Your data is stored securely using industry-standard measures including encryption and access controls. While no system can be guaranteed 100% secure, we take reasonable and responsible steps to protect your information from unauthorised access, loss, or misuse.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. When we no longer need your data, we securely delete or de-identify it.
6. Data Breaches
In the unlikely event of a data breach that is likely to result in serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required under the Notifiable Data Breaches scheme.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
• Access the personal information we hold about you
• Request corrections to any inaccurate or out-of-date information
• Opt out of marketing communications at any time
• Lodge a complaint if you believe we have mishandled your information
To exercise any of these rights, please contact us at hello@theluxepitch.com.au. We will respond within a reasonable timeframe.
If you are not satisfied with our response, you can contact the OAIC at www.oaic.gov.au.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back periodically.
10. Contact Us
Questions about your privacy? We are happy to help.
The Luxe Pitch
Email: hello@theluxepitch.com.au
Queensland, Australia