Shipping
Your adventure, on its way.
We dispatch all Luxe Pitch orders from Queensland, Australia. We aim to get your order to you as quickly as possible, packed with care so it arrives in perfect condition.
Where We Ship
We currently ship to all states and territories within Australia. International shipping is not available at this time. If you are based outside Australia and are interested in our products, please contact us at hello@theluxepitch.com.au and we will do our best to assist.
Processing Time
Orders are typically processed and dispatched within three to five business days of payment being confirmed. During high-volume periods - such as after a product launch or around major Australian holidays - processing times may be slightly longer. We will always communicate any significant delays.
Delivery Timeframes
Estimated delivery times within Australia from dispatch:
• Queensland: 2 to 5 business days
• New South Wales and ACT: 3 to 7 business days
• Victoria: 4 to 8 business days
• South Australia and Northern Territory: 5 to 10 business days
• Western Australia: 6 to 12 business days
• Tasmania: 5 to 10 business days
These are estimates only. Delivery times may vary depending on your carrier and location, and are not guaranteed. Remote and rural areas may experience longer delivery times.
Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and the weight of your order. We aim to keep our shipping costs fair and reasonable.
From time to time, we may offer free shipping promotions. These will be clearly communicated on our website.
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to monitor the progress of your delivery through our carrier's tracking portal.
If you have not received a tracking update within five business days of your order being placed, please contact us at hello@theluxepitch.com.au.
Packaging
All Luxe Pitch products are packaged securely and thoughtfully. Our packaging is designed to protect your order in transit while reflecting the quality of what's inside. We are continuously looking at ways to make our packaging more sustainable.
Undeliverable Parcels
If a parcel is returned to us as undeliverable - due to an incorrect address, failed delivery attempts, or the parcel being unclaimed - we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery.
Please ensure your delivery address is correct at the time of checkout. We are not responsible for parcels that cannot be delivered due to incorrect information.
Damaged or Lost Parcels
If your order arrives damaged, please photograph the condition of the packaging and product before contacting us. We will work with you to resolve the issue promptly, in accordance with our Returns and Exchanges policy and your rights under the Australian Consumer Law.
If your tracking shows a parcel as delivered but you have not received it, please check with your neighbours and your building's parcel collection point before contacting us. If it still cannot be located, reach out to us and we will investigate with the carrier.
Contact
Shipping questions? We are happy to help.
Email: hello@theluxepitch.com.au
Queensland, Australia